Ongoing Maintenance & Support
Your website or app is a living asset that requires ongoing care to perform at its best. With 5+ years of experience in website maintenance and support, we provide comprehensive services that keep your digital properties secure, fast, and bug-free. Our proactive monitoring catches issues before they impact your users. We've maintained 100+ websites with 99.9% uptime, preventing costly downtime and security breaches.
Why Choose Our Ongoing Maintenance & Support Service
Our Ongoing Maintenance & Support service ensures your website or app stays secure, fast, and bug-free 24/7. Our proactive monitoring catches issues before they impact your users - we fix problems before they become critical. Unlike reactive support that waits for things to break, we prevent issues through regular updates, security patches, performance optimization, and proactive monitoring. We provide fast response times - critical issues resolved within 2 hours, standard requests within 24 hours. Every maintenance package includes automated daily backups stored securely off-site, so your data is always safe. We monitor your site 24/7 for uptime, performance, and security threats, alerting us immediately if issues arise. We keep all software updated (CMS, plugins, themes, dependencies) to patch security vulnerabilities and ensure compatibility. We provide detailed monthly reports showing uptime, performance metrics, updates applied, and issues resolved.
What We Deliver
Features In Detail
24/7 Uptime Monitoring & Alerts
We monitor your website or app 24/7 using enterprise-grade monitoring tools. We check uptime every minute from multiple global locations, monitor page load speeds and performance metrics, track SSL certificate expiration, and monitor domain expiration dates. If your site goes down or experiences performance issues, we receive instant alerts and begin investigating immediately. Our monitoring catches issues before your users notice them.
Security Updates & Malware Protection
We keep your site secure by applying security patches immediately when released, updating WordPress core, plugins, and themes, scanning for malware and vulnerabilities daily, implementing security hardening (firewall rules, login protection), monitoring for suspicious activity and hack attempts, and removing malware if infections occur. We implement Web Application Firewall (WAF) rules to block common attacks. Security is our top priority - we've prevented hundreds of hack attempts for our clients.
Performance Optimization & Speed Monitoring
We continuously optimize your site's performance by monitoring page load speeds, optimizing images and media files, implementing caching strategies, minifying CSS and JavaScript, optimizing database queries, and cleaning up database bloat. We track Core Web Vitals (LCP, FID, CLS) and work to improve scores. If performance degrades, we investigate and fix the root cause. Our goal is to maintain sub-2-second page load times.
Automated Backups & Disaster Recovery
We implement automated daily backups stored securely off-site in multiple locations. Backups include your entire website (files, database, configurations). We test backup restoration monthly to ensure backups work when needed. If disaster strikes (hack, server failure, accidental deletion), we can restore your site quickly from clean backups. We maintain 30 days of backup history, allowing restoration to any point in the past month.
Our Technology Stack
We use professional monitoring and maintenance tools to keep your site running smoothly. For uptime monitoring, we use UptimeRobot or Pingdom to check site availability every minute from multiple locations worldwide. For performance monitoring, we use Google PageSpeed Insights, GTmetrix, and WebPageTest to track loading speeds and Core Web Vitals. For security, we use Sucuri or Wordfence for malware scanning, firewall protection, and security hardening. For backups, we use UpdraftPlus, BackupBuddy, or custom backup scripts that store backups on Amazon S3 or Google Cloud Storage. For WordPress sites, we use ManageWP or MainWP for centralized management of updates and backups. We use Cloudflare for CDN, DDoS protection, and additional security. For error tracking, we implement Sentry or similar tools to catch JavaScript errors and server errors. This comprehensive toolset allows us to maintain sites proactively and resolve issues quickly.
Industries We Serve
E-Commerce Stores
E-commerce sites can't afford downtime - every minute offline costs sales. We provide priority maintenance for online stores with 99.9% uptime SLA, immediate response to critical issues, regular performance optimization to maintain fast checkout, security monitoring to protect customer data, and backup verification to ensure order data is never lost.
Business Websites
Corporate websites need to stay professional and secure to maintain brand reputation. We keep business sites updated, secure from hacks, performing well in search engines, and backed up regularly. We handle content updates, fix broken links, and ensure forms work properly.
SaaS Applications
SaaS platforms require high availability and performance for paying customers. We monitor application uptime, database performance, API response times, and error rates. We apply security patches immediately, optimize database queries, and scale infrastructure as usage grows.
Membership & Community Sites
Membership sites with user-generated content need constant monitoring and moderation. We maintain membership platforms, monitor for spam and abuse, keep payment integrations working, backup user data regularly, and ensure login systems remain secure.
Our Proactive Maintenance Methodology
We follow a proactive approach to website maintenance - preventing problems before they occur rather than reacting after things break. Our methodology ensures your site stays secure, fast, and reliable.
Key Highlights
- 24/7 automated monitoring for uptime, performance, and security
- Weekly security scans and immediate patch application
- Daily automated backups with monthly restoration testing
- Monthly performance optimization and speed improvements
- Quarterly security audits and vulnerability assessments
- Detailed monthly reports with metrics and recommendations
- Priority support with 2-hour response for critical issues
- Proactive updates for CMS, plugins, themes, and dependencies
Our Proven Process
Onboarding & Audit
We audit your website for security vulnerabilities, performance issues, and outdated software. We set up monitoring tools and backup systems.
Proactive Monitoring
We monitor your website 24/7 for uptime, performance, and security threats. We receive instant alerts and take immediate action to resolve issues.
Scheduled Maintenance
We perform regular updates, security patches, backups, and optimizations on a scheduled basis. We test all updates in staging before applying to production.
Reporting & Communication
We provide monthly reports showing uptime, performance metrics, updates applied, and issues resolved. We're available for support requests via email, phone, or chat.
Frequently Asked Questions
Technologies We Use
Key Benefits
- Prevent costly downtime and lost revenue
- Protect against security threats and malware
- Ensure optimal speed for better SEO rankings
- Access expert help whenever you need it
- Focus on your business while we handle the tech
- Stay compliant with latest web standards
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